Shipping policy
SHIPPING POLICY
Last updated: June 14, 2026
1. Processing Time All orders are processed within 2–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
2. Shipping Destinations We ship to countries within the European Union and internationally. Shipping availability and rates are displayed at checkout.
3. Shipping Rates & Delivery Times
| Destination | Estimated Delivery | Cost |
|---|---|---|
| Croatia | 2–4 business days | From €3.99 |
| EU Countries | 5–10 business days | From €9.99 |
| Rest of World | 10–20 business days | From €19.99 |
4. Tracking Once your order is shipped, you will receive a confirmation email with a tracking number.
5. Customs & Duties International orders may be subject to customs fees and import duties. These charges are the responsibility of the customer and are not included in our shipping rates.
6. Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date.
7. Contact For shipping inquiries, please contact us at: 📧 [your email] 🌐 terranostra-dubrovnik.com