FAQ

🛒 Orders

How do I place an order?

Browse our products, add items to your cart, and follow the checkout steps. We accept credit cards, PayPal, and other popular payment methods.

Can I modify or cancel my order?

Please contact us as soon as possible at info@terranostra.com. Once an order has been shipped, we are unable to cancel it.

🚚 Shipping

Which countries do you ship to?

We ship across Europe. Availability for your country will be shown at checkout.

How long does delivery take?

Standard delivery: 5–10 business days. Express delivery: 2–3 business days (where available).

How do I track my package?

Once your order is dispatched, you will receive an email with a tracking link.

💳 Payments

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, and other popular payment options.

Is it safe to pay on your website?

Yes. All transactions are encrypted and processed securely through Shopify Payments.

📦 Returns & Complaints

What is your return policy?

We accept returns within 14 days of receiving your order, provided the item is unused and in its original packaging.

My product arrived damaged – what should I do?

Please contact us at info@terranostra.com with a photo of the damage and we will resolve the issue promptly.

🌿 Products

Are your products authentic Argentine?

Yes! All our products are carefully selected and sourced directly from Argentina.

Do the products have an expiry date?

Each product has an expiry date printed on the packaging. We recommend storing them in a cool, dry place.

📞 Contact

How can I get in touch with you?

Email us at info@terranostra.com or use the contact form on our website. We respond within 24–48 hours.